Vivere l'italiano – Terms & Conditions (T&C) for the provision of corporate tuition

Scheduling of corporate/in-house training lessons
The initial timetable for tuition will be arranged between the Course Coordinator for Vivere l'italiano Ltd (“the school”) and the client student/company. Subsequent variations to this timetable may be made between the tutor and student.

An agreed number of lessons/hours is to be agreed to in advance of any lessons commencing, and this number constitutes what is termed a 'block' of lessons in this document.

If required, a single trial lesson may be provided in advance of the first block. This is to offer the student/company the opportunity to approve the tutor provided. If the tutor is approved, no further trial lessons will be provided. If the tutor is not approved, and the student/company wishes to try a different tutor, a further trial lesson can be provided. No more than two trial lessons in total will be available.

Fees & Payment
Where a single 'trial' lesson has been agreed to, this is to be paid for in advance.

Subsequent to completion of a trial lesson and approval of the tutor by the student/company, the agreed block of lessons must be paid for in full (cleared funds at least 48 hours in advance) prior to any lessons commencing.

Subsequent blocks of tuition can be arranged once the initial block has been completed on the same basis. Unless otherwise agreed, each lesson will be of 1.5 hours minimum duration (face-to-face) or 1 hour (online).

1. Travel expenses to and from the location at which lessons take place (normally the company's office, but can be any pre-agreed location) are charged at cost per lesson and will be included in the quote for a block of lessons.
   Most tutors travel to and from the lessons by public transport, so if the lesson location is some distance from the nearest underground or train station, please also notify us of this so we can discuss additional travel arrangements and/or costs.  This is not usually an issue in the Central London area.
   
   Online lessons do not involve any travel element and consequently the above notes do not apply.
   
   
2. Tutors need to arrange their schedules in advance during any given term, so a block of at least 9 hours should be booked in order to ensure that the agreed tutor is available on an ongoing basis.
   
   
3. The current hourly tuition rates as quoted on our website are based on a minimum booking of 9 hours.

Refunds
Refunds of tuition fees are not offered unless the school is unable to supply any tutor or tuition on an ongoing basis, or has to cancel all or part of the course of tuition for any reason. In this event refunds will be limited to the outstanding unused balance of funds.

Hours paid for and unused, may however be transferred to another employee of the company to have tuition should the original employee be unable to start or continue with their tuition. Transfer of hours applies only to tuition provided consecutively and not to two or more employees concurrently. Only one instance of a transfer of hours is allowed.


Cancellations by the student
A lesson that is cancelled within 24 hours or less will be deemed a "Late Cancellation" and will be chargeable as if the lesson had taken place. Cancellations made with more than 24 hours notice will not be chargeable.

Late cancellation charges will be limited to a maximum of 2 hours for a single lesson. For example, if a cancelled lesson was to have been longer than 2 hours, only 2 hours are chargeable.


Rescheduling
In the event that a lesson has been cancelled, every effort will be made to re-schedule the lesson at a convenient time for the student and the tutor.


Cancellations by the tutor
If the tutor has to cancel a lesson for any reason they will endeavour to notify the student in a timely manner to minimise any inconvenience to the student. Lessons cancelled by a tutor are not chargeable under any circumstances.


Tutor absence
If a tutor has to be absent for any period of time (for example for holidays), the student/company may request a replacement tutor during that period. If a tutor has to permanently withdraw from providing tuition for any reason, the school reserves the right to replace them with a new tutor. This does not constitute an inability of the school to provide a tutor or tuition for the purpose of refunds.


Tutors' contracts
Important:
To protect our investment in time and funds in acquiring students for the school, the tutors provided by Vivere l'italiano have a contractual agreement with the school whereby they agree not to work independently for any of the individuals or companies introduced to them by either by the school or by an individual or company for whom they have been providing tuition on behalf of the school. This agreement also provides for Vivere l'italiano to recover any funds paid directly to the tutor by the student/company, without deduction, should there be a breach of this agreement.

We ask, therefore, that the student/company does not approach tutors to provide them with tuition independently of Vivere l'italiano, so as not to compromise their relationship or breach their agreement with us.

Variations to these Terms and Conditions
Variations to the above T&C may be made in certain situations.  In this event, the variations must be agreed to in writing (email is sufficient) by both the school and the student/company and will be binding.